Wireless Network Troubleshooting Tips

How do I access Wi-Fi at Santa Monica College?

Faculty, staff, and students enrolled in current semester classes are automatically granted permission to use the SMC_WIFI wireless network. At any SMC campus, search for wireless networks using your laptop or smart phone.

Wireless access points are in all SMC buildings and most large outside areas.

Wireless Configuration for Apple iOS devices

  • From the Home screen, tap Settings, then tap Wi-Fi.
  • Tap Wi-Fi and enable Wi-Fi if it is not already on.
  • Tap SMC_WIFI
  • You will be prompted to log in with your SMC username and password.

Wireless Configuration for Android, Chrome OS, and Linux

  • Choose the SMC_WIFI SSID
  • Choose the EAP Method: PEAP
  • Phase 2 authentication: MSCHAPv2
  • CA certificate: Do not check
  • If the lines "Subject match" and "Subject alternative match" appear, leave them blank 
  • If asked, domain suffix match: smc.edu
  • User certificate: None installed     OR     Do not verify
  • Identity: enter your SMC network username here (SMC lastname_firstname)
  • Password: enter your password here
  • Anonymous identity: leave blank
  • Check "Save identity and password"     OR     "Save"

Frequently Asked Questions

Who is eligible to use this service?

All currently-enrolled SMC students and employees with an activated SMC computer network account are eligible to use wireless at SMC.

What network services are available?

Only web access is allowed (http and https). Campus network ports and the wireless network do not allow access to any non-web services such as telnet, FTP, SMTP, POP, IMAP, etc.

Can I print from my laptop?

No, wireless printing is not supported. 

Troubleshooting Steps

  1. Double-check your network settings, especially the EAP setting of "PEAP".
     
  2. Type your SMC username and password when requested on your device to make sure any password manager is using your current login credentials.
     
  3. If you need to double-check your login credentials by logging in to a different network, use a cellular phone network or visit an SMC computer center.
     
  4. Try closing and restarting web browsers.
     
  5. Try clearing your web browser cache (history and cookies).
     
  6. Firewall or security software you might have installed on your device can prevent you from accessing the network. Do not use any non-SMC proxy server, nameserver or gateway.
     
  7. Some interior walls may block wi-fi signals.
     
  8. If you think an SMC wi-fi access point might have malfunctioned but you have been able to log on elsewhere at SMC, please contact us to let us know. Please report the campus name and either the outdoor area or the building & room number.
     
  9. If you need help with your username or password, please use the search window at the top of this page to find helpful articles. If you forgot your password, you can reset your password to a new one.
     
  10. If you need more help, please contact us.

Details

Article ID: 4219
Created
Wed 3/16/22 8:24 AM
Modified
Thu 2/8/24 11:51 AM